Returns & Exchanges
We want you to love your Xero Shoes, which is why we offer a 45-day return policy for products in like-new condition. If the fit isn't perfect or you've changed your mind, our simple process ensures a smooth exchange or refund.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Follow the prompts to generate a prepaid shipping label, which will be sent to your email for easy printing at home.
Pack Your Shoes
Place the unworn footwear in its original packaging and secure it inside a sturdy shipping box to prevent damage during transit.
Drop Off and Track
Affix the label to your package and drop it off at any authorized carrier location, then use your tracking number to monitor the return status.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing